Warranty Policy

• 2-year structural warranty that covers drawbar and chassis
• 1-year manufacturer warranty
• 1-year appliances warranty

 

Terms and Conditions

• The warranty period will commence on the date of delivery of the Horse Float.
• The warranty is not transferable in any way.
• Warranties do not apply to the product purchased for rental or other commercial purposes.
• Warranty does not cover the damage of abuse, misuse, accident, or modification.
• Any transport, accommodation, towing, or recovery costs arising from a warranty claim are the responsibility of the purchaser.
• All warranty work must be carried out by TrailTrekker Floats or authorised dealer/repairer with written permission.
• TrailTrekker Floats or authorised dealer will review any claims made outside of the applicable Fantasy Warranty period. A determination will be made based on whether the component has failed because of a manufacturing defect and a response in writing will be supplied with the outcome.
• Our product comes with guarantees that cannot be excluded under the Australian Consumer Law.

 

Your responsibilities

You must operate and maintain the float in an appropriate manner.

You must ensure that your Horse Float has had periodic services and maintenance checks and that all services are up to date. This will help prevent any conditions arising from neglect that are not covered by the warranty given by TrailTrekker Floats.

In most circumstances, we offer back-to-base warranty that the customers are responsible for returning their floats/goods at their own cost to our store location.

We extend an alternative solution to customers situated at a distance from our branch or authorised dealer – they have the opportunity to acquire a repair quotation from a local third-party repairer. In the event the quote appears unjustified, we are dedicated to investigating alternative repair avenues. Alternatively, the customer may need to consider returning the horse float to our workshop for further assessment and resolution.

To make a claim under the TrailTrekker warranty, contact an authorised TrailTrekker Dealer by submitting a claim form through our website.

 

Expenses associated with claims

In most circumstances, there will be no charge to you for expenses associated with making claims under the warranty.

If there are circumstances that your horse float has become unsafe to drive due to a failure that is covered by TrailTrekker Floats back-to-base warranty, during the applicable warranty period, investigations will be carried out by TrailTrekker Floats or our authorised Dealer.

If after investigation, TrailTrekker Floats reasonably considers the failure is not covered by the TrailTrekker Floats warranty, you may have to pay a charge, the charge will be discussed with you in advance.

 

Where Coverage Does Not Apply

• Recreational use only. Permanent residential purpose will not be warranted.
• Damage caused by modifications carried out at an unauthorised Trailtrekker repairer.
• Damage caused by improper adjustment, repair.
• Accident damage
• Normal wear and tear, including but not limited to stone or other chips in paints.

Items not covered under warranty include:

• Rust
• Wheels and Tyres
• Paint
• Travel Covers and Straps
• General consumables (e.g., bearings, light bulbs etc)
• Zips and mesh or screens are not covered